Legal
Privacy Policy
How Culet Studio collects, uses, shares and protects personal data, and the rights you have over it.
Last updated:
1.Who we are
Culet Studio, based in India, runs culetstudio.com, studio.culetstudio.com and the embeds we host (the "Service"). For the personal data described here, we decide why and how it is used. That makes us the "data fiduciary" under India's Digital Personal Data Protection Act, 2023, and the "controller" under the EU and UK GDPR.
Contact for anything about privacy: hello@culetstudio.com.
2.Your CAD files
When you open a file in the studio, your browser reads it and the studio measures and renders it on your own computer. The file isn't sent to us.
When you open a file, the studio sends us one small usage record: the file's format (for example 3DM or STL) and its size in bytes. It does not include the file's contents or its name.
When you export a 360° spin or a live 3D view, we store what the viewer needs so it can be shown on your site: the rendered frames (for a spin) or the 3D model (for a live view), with its title and the account that made it.
Product photos (Packshot) are rendered and saved on your computer. We only record that a photo was saved.
3.What we collect
When What we collect You create an account Your name, work email, company (optional) and password. The password is stored only as a secure hash. You sign in A session record with your IP address, browser type (user agent) and times, used to keep you signed in and protect your account. You use the studio Usage records: when you open a file (its format and size), export a 360° or 3D view, or save product photos. You export an embed The frames or 3D model, the title, its frame count and the account that made it. You contact us Your name, email, company, role, message and browser type from the contact form, plus any emails we exchange. You use the live chat Your messages and the details the chat provider collects (see its policy). You visit the website Technical logs kept by our hosting providers, such as IP address, pages requested and time, for security and reliability. 4.What we don't collect
- The contents or names of the CAD files you open.
- Payment card or bank details. The Service is free.
- Advertising or cross-site tracking data. We don't use advertising cookies or sell audiences.
- Sensitive personal data, such as health, religion or biometric data. Please don't send us any.
5.How we use it, and why
Purpose Data used Legal basis Create and run your account, sign you in, keep it secure Account, session To provide the Service you asked for (contract); your consent where the law requires it Host and deliver the embeds you export Embed data Contract Reply to questions and support requests Contact form, chat, emails Your request (consent / legitimate interest) Understand how the Service is used and improve it Usage records Legitimate interest Send account emails (verification, sign-in links, password resets) Email address Contract Tell you about important changes to the Service or these policies Email address Contract / legal obligation Prevent abuse, enforce our Terms, meet legal obligations Any of the above, as needed Legal obligation / legitimate interest 7.International transfers
We are based in India, and our service providers process data in other countries, including the European Union and the United States. Where data moves between countries, we rely on the safeguards the law requires, such as the providers' data processing terms and standard contractual clauses.
8.How long we keep it
Data Kept for Account details While your account is open. Deleted within 30 days after you ask us to close it. Sign-in sessions Until you sign out or the session expires (usually after 7 days without use). Deleted with the account. Usage records While your account is open. Deleted with the account. Embeds Until you ask us to take them offline, or your account is closed. Then deleted within 30 days. Contact form enquiries Up to 24 months after our last exchange, then deleted. Backups Up to 30 days, after which deleted data is gone from backups too. 9.How we protect it
- Your CAD files are processed in your browser, so most of your design data never reaches us.
- Data is encrypted in transit (HTTPS), and passwords are stored only as secure hashes.
- Access to personal data is limited to the people who need it to run the Service.
10.Your rights
Wherever you live, you can ask us to:
- tell you what personal data we hold about you, and give you a copy;
- correct data that is wrong or incomplete;
- delete your data and close your account;
- take any of your embeds offline;
- withdraw any consent you gave us.
In India
Under the Digital Personal Data Protection Act, 2023, you also have the right to grievance redressal and to nominate someone to exercise your rights if you die or become unable to. If you aren't satisfied with our response, you can complain to the Data Protection Board of India.
In the EU, EEA and UK
You also have the right to object to processing based on our legitimate interests, to restrict processing, and to data portability, and you can complain to your local data protection authority.
In California and other US states with privacy laws
You have the right to know, correct and delete your personal information. We don't sell or share personal information for cross-context behavioral advertising, and we won't treat you differently for using your rights.
How to make a request
Email hello@culetstudio.com from the address on your account. We may ask you to confirm your identity. We will reply within 30 days, or sooner where the law requires.
11.Children
The Service is for adults working in the jewelry trade and is not meant for anyone under 18. We don't knowingly collect data from children. If you believe a child has given us personal data, contact hello@culetstudio.com and we will delete it.
13.Changes to this policy
When we change this policy, we will update the date at the top. For important changes, we will tell account holders by email or in the Service before they take effect.
14.Contact and grievances
Questions, requests or complaints about your personal data: the Grievance Officer, Culet Studio, at hello@culetstudio.com. We will acknowledge your message within 24 hours and aim to resolve it within 15 days.